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At Momentum Collective our objectives and operational structure are built around a rigorous, professional, best practice framework that ensures we maintain:

  • a professional and experienced Board
  • a management team with front-line experience and expertise across our divisions
  • provision of high quality, safe customer-centric care
  • flexibility to grow and respond to the changing human services sector
  • effective balancing of the needs of customers, funding bodies, regulators and the organisation
  • well embedded Risk Management Framework
  • third party accreditation across all service streams
  • extensive multidisciplinary clinical and support services network at the national, state and local level
  • localised services to meet community and individual customer needs
  • rigorous management of clinical risk, quality and customer safety

We operate in an environment of complete accountability and transparency.  In accord with this, links to some of our relevant policy documents are published for reference below.

General client related policies:
Child Protection Policy 
Statement of Commitment to Child Safety 
Intake and Referral Policy
Duty of Care and Dignity of Risk Policy
Rights to Service User Policy
Transition from Programs Policy
Service Delivery Policy
Critical Incident Policy
Privacy Policy
Privacy Policy – Easy Read
Complaints Policy
Complaints Policy – Easy Read

Housing Operating Policies, Procedures and Guidelines:
Access to Housing
Asset Management
Establishing Tenancies
Rent Setting and Management
Tenants Rights and Participation
Tenancy Management
Changing Needs of Tenants
Ending Tenancies
Special Programs

Other Organisational Policies:
Volunteer Policy
Fraud & Corruption Policy
Whistleblowing Policy
Workplace Harassment Policy
Workplace Equity and Diversity Policy
Work Health and Safety Policy
Governance Policy
Legal and Contractual Compliance Policy
Continuous Quality Improvement Policy
Risk Management Policy
Sustainability Policy
Communication and Marketing Policy