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Contact Us

  • General Enquires:

    Our customer service team is available on 1300 900 091 between 8.30am to 4.30pm Monday to Friday.

  • For Crisis Accommodation:

    If you are experiencing domestic and family violence and need after-hours crisis support or accommodation, please call our 24/7 Help Line on 1800 387 867.

    If you are in danger please call 000.

  • Community Housing:

    Our customer service team is available on 1300 900 091 between 9.00am to 4.00pm Monday to Friday. Follow the prompts 2 to Community Housing > then dial 1 for 24/7 maintenance and repairs. Alternatively, please email [email protected]
  • For Feedback and Complaints:

    If you wish to make a complaint, please fill out the form on this page or call us on 1300 900 091.
    For further information, please see our Complaints Policy.

  • Accessibility:

    If you are deaf, or have a hearing or speech impairment, you can contact us through the National Relay Service.
    Do you need support in a language other than English?  Ask for an interpreter, or call Translating and Interpreting Services on 131 450 and ask for the Disability Information Helpline.

Do you have a disability? Have things changed for you because of coronavirus (COVID-19)? Call the Disability Information Helpline on 1800 643 787. The Helpline is available Monday to Friday 8am to 8pm (AEDT), excluding national public holidays.

Corporate Office
35 Wharf St,
Tweed Heads NSW 2485 Australia
1300 900 091

PO Box 793,
Coolangatta Qld 4225

[email protected]

Click here for our other locations

    Want to get in touch?

    If you have any questions, feedback or complaints about us or our services, please let us know by using the form below and we will get back to you within two working days.